Hospitality and Leisure
Being responsible for quality, your main goal is satisfied guests who are eager to return and recommend their experience. Positive brand reputation and word-of-mouth are the drivers for your successful growing business, but they can be hard to deliver in the complex hospitality and leisure sector. To guarantee customer satisfaction, all consumer-facing activities and operations (from food and catering services to the reception desk, room service, room cleanliness, complaints handling and overall comfort) must meet the highest standards.
We can help you provide this experience and solve safety and quality challenges, such as how to:
- Manage food safety and implement a consistent approach across all locations
- Guarantee the hygiene and cleanliness of rooms and laundry
- Keep up with training requirements in a fast-paced environment where kitchen staff changes frequently
- Manage complaints and foodborne illnesses with limited resources
- Make sure your catering and food suppliers are trustworthy and meet your quality standards
- Ensure your catering service reflects your sustainability goals for waste and energy consumption
- Guarantee your water systems are safe from Legionella and comply with the highest health standards
Our Services
When you work with us, you gain access to an experienced network of consultants and specialists in different fields.
NSF provides a broad spectrum of support services that enable you to organise quality assurance and control activities in an efficient and cost-effective way:
- Food safety inspections/audits
- Room hygiene inspections/audits
- Supplier audits
- Food analysis
- Legionella risk assessment
- Complaint handling
- Crisis management (foodborne illness and Legionella issues)
- Market research (qualitative and quantitative)
- Customer satisfaction surveys
- Training and coaching
- Software solutions
- Mystery shopping services
- Food safety advisory/consulting services
Our services are managed through professional tools and applications that provide you with fast (mostly real-time) and dashboard-style reports that let you identify priorities in a snap.
Why Work With NSF
As a hospitality manager, you can rely on NSF’s highly experienced team of experts to help you:
- Better address increasingly strict requirements in food quality and safety, Legionella prevention, etc.
- Focus on your core responsibilities at a strategic level, with our input to feed your management decisions
- Concentrate on value-added tasks in your organisation, instead of running from one issue to another
- Get an overview of quality control and assurance activities and report concise information to your management teams
- Keep oversight of your facilities, regardless the size of your hotel or hospitality organisation
- Keep budgets under control and focus limited resources on priorities